We handle personal information with care.

Who we are

Synteone is operated by SYNTEONE LTD in Rwanda. We build business software and use this website to share company information, product updates, and ways to contact us.

Information we collect directly

When you contact us, we may collect your name, email address, phone number, subject, message, and the time your message was submitted. If you use an admin account, we may collect your admin email address, role, account status, and authentication activity needed to protect the admin portal.

Information collected automatically

Our website and hosting providers may process technical information such as IP address, browser type, device details, pages visited, and security events. We use this information to keep the website available, secure, and reliable.

How we use it

We use information to respond to enquiries, manage business communication, operate the website, maintain admin access, improve our services, prevent spam or abuse, and meet legal or security requirements.

Service providers

We may use trusted providers for website hosting, DNS, email delivery, form delivery, analytics, security, and AI-assisted drafting inside the admin portal. These providers may process information only as needed to deliver their services to us.

AI-assisted admin tools

When an authorized admin chooses to use AI drafting, page notes or source text entered by the admin may be sent to the configured AI provider to generate suggested copy. Admins should avoid entering confidential personal information into AI drafting fields unless it is necessary and authorized.

Retention

We keep contact messages and admin records for as long as needed for business, security, and legal purposes. We may delete information when it is no longer needed or when deletion is appropriate.

Sharing and sale

We do not sell personal information. We may share information when needed to operate our website, respond to you, comply with law, protect rights and security, or work with trusted service providers.

Your choices

You may contact us to request access, correction, or deletion of personal information we hold about you, subject to applicable law and reasonable verification.

Security

We use practical security measures to protect website and admin data, including role-based admin access and protected authentication flows. No online system can be guaranteed to be completely secure.

Changes to this policy

We may update this policy as our website, products, or legal requirements change. The latest version will be posted on this page.

Contact

For privacy questions, email info@Synteone.com.